Are there fees associated with using Arx Asset Vault?
Yes, there may be fees associated with using our services, including transaction fees for sending cryptocurrencies and network fees for processing transactions on the blockchain. These fees vary depending on factors such as network congestion and the size of the transaction. Our backup and recovery services are available on both free and premium plans — visit your dashboard for a full fee breakdown.
How can I send cryptocurrencies from my wallet to another address?
To send cryptocurrencies from your wallet to another address, log in to your vault, navigate to the Send or Transfer section, enter the recipient's address, specify the amount, review the transaction details carefully, and confirm. Always double-check the recipient address before confirming — blockchain transactions are irreversible.
How can I protect my crypto if my device is lost or damaged?
This is exactly what Arx Asset Vault was built for. Once your seed phrase is backed up with us, losing your device does not mean losing your funds. Simply verify your identity on any new device and our system will restore your full wallet access instantly. Your backup is encrypted and stored across geographically distributed vaults.
What should I do if I encounter a technical issue with my wallet?
Our 24/7 support team of over 200 live agents is here to help. Contact us via the live chat widget, email at
[email protected], or visit the Contact page. Please provide as much detail as possible about the issue — your account ID, the device you're using, and a description of the problem — so we can resolve it as quickly as possible.
How do I back up my existing cryptocurrency wallet?
Most cryptocurrency wallets provide a recovery phrase — typically 12 to 24 words — when you first create your wallet. To back it up with us, create an Arx Vault account, navigate to Backup Wallet, and securely enter your recovery phrase. We encrypt it instantly using AES-256 before it ever leaves your device, then store it in our distributed vaults tied to your verified identity.
Can I use Arx Asset Vault for multiple cryptocurrencies?
Yes. Our platform supports over 35 blockchains, including Bitcoin, Ethereum, Solana, XRP, BNB, Polygon, Avalanche, Cardano, Dogecoin, USD Coin, and many more. A single vault secures all your assets across every supported network from one unified interface.
What if I lose access to my wallet or forget my password?
If you lose access to your wallet, our wallet recovery tool can restore it using your encrypted backup. Verify your identity using our double ID verification process, and our system will decrypt and return your seed phrase securely. If you've forgotten your Arx Vault password, use the standard account recovery flow via your registered email address.
Can Arx Asset Vault staff access my seed phrase?
No. We operate on a zero-knowledge architecture, which means your seed phrase is encrypted on your device before it is ever transmitted to our servers. Our staff — and our systems — never see your seed phrase in plaintext. Only you, through your verified identity, can initiate a decryption and recovery.