Privacy Policy

1. Information We Collect

We collect the following types of information when you use Arx Asset Vault:

• Account Information: Name, email address, country, and password (stored as a secure hash)
• Identity Verification: Government ID data used for wallet recovery verification (encrypted)
• Wallet Data: Blockchain type, wallet address, and encrypted seed phrases
• Usage Data: Login timestamps, IP addresses, browser type, and pages visited
• Communications: Messages sent through our contact and support system

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Verify your identity for wallet recovery requests
• Send service-related communications and security alerts
• Process transactions and affiliate commissions
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations

3. Zero-Knowledge Architecture

Your seed phrase is encrypted on your device before it is ever transmitted to our servers. We use AES-256 encryption and a zero-knowledge design, which means:

• We never receive or store your seed phrase in plaintext
• Our staff cannot read your seed phrase under any circumstances
• Only you, through verified identity, can initiate decryption

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data with:

• Identity verification partners to process recovery requests
• Cloud infrastructure providers who host our encrypted data
• Law enforcement when legally required to do so

5. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where retention is required by law. Encrypted wallet backups are retained for up to 7 years to support recovery requests.

6. Cookies

We use essential session cookies to keep you logged in. We do not use tracking cookies, advertising cookies, or third-party analytics that profile your behaviour across the web.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability — receiving your data in a structured format

To exercise any of these rights, contact us at support@arxassetvault.online.

8. Security

We implement industry-standard security measures including AES-256 encryption, TLS for data in transit, regular security audits, and geo-distributed storage with redundancy. No system is 100% secure, but we take every reasonable precaution to protect your data.

9. Children's Privacy

Our services are not directed at persons under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Continued use of our services after changes are posted constitutes acceptance.

11. Contact

For privacy-related inquiries, contact us at support@arxassetvault.online or 212-77, 16th Avenue, Queens, New York, NY, USA.